Troubleshooting
Quick fixes for the most common issues we see in support.
Alert fires, no execution
Open Bridge → Logs. If the signal never appears, the webhook URL is likely wrong or the secret doesn't match. If the signal appears with status Rejected, check the error payload for broker-side details.
Wrong symbol
Usually a missing symbol mapping. Add a row to translate the TradingView ticker into your broker's symbol and re-send.
Broker rejects
The raw broker message is preserved in the log entry. Common causes: insufficient buying power, market closed, instrument halted, or oversized order vs risk limits.
Unexpected latency
Check Service Status first. If TransisTrade is green, investigate broker-side latency or your TradingView alert frequency (free plans have longer delivery queues).
Related guides
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