Refund Policy
How TransisTrade handles subscription refunds and trial conversions.
Trials
New workspaces start with a 14-day Starter trial. No payment method is required to start the trial. When it ends, choose a plan to keep routing; you are not charged unless you subscribe.
Monthly plans
Monthly subscriptions are billed at the start of each month. You can cancel at any time; cancellation prevents the next charge but the plan stays active until the end of the current month. Partial refunds are not issued for mid-cycle cancellations.
Annual plans
Annual subscriptions are non-refundable after the first 14 days. Within 14 days of purchase (or the trial equivalent), a full refund is available on request.
Exceptions
If we materially fail to deliver the service described in your plan (extended outage beyond our SLA), we will pro-rate a service credit automatically. In rare cases we may refund at our discretion.
How to request a refund
Email billing@transistrade.com from the address on your account with your workspace ID. Refunds are processed within 7 business days.